Privacy Policy

1. Overview

Left Coast Construction ("we", "us", or "our") operates the website https://goleftcoast.com/ and provides residential remodeling services in Redding, California and Shasta County. This Privacy Policy outlines how we collect, use, maintain, and protect information collected from users ("you" or "your") who visit our website or request remodeling quotes, consultations, and appointments.

2. Information We Collect

We may collect personal identification information from users in a variety of ways, including when users visit our site, fill out a quote request form, or contact us directly. Information collected may include:

• Contact Information: First name, last name, email address, phone number.
• Property & Project Details: Project address, service requested (e.g., kitchen, bath, painting), and project notes.
• SMS Communications Consent: Opt-in preferences for receiving SMS project notifications and appointment updates.
• Technical Data: IP address, browser type, device details, and visit timestamp collected via analytics tools.

3. How We Use Collected Information

Left Coast Construction collects and uses personal information for the following purposes:

• To Provide Remodeling Quotes & Services: Contacting you regarding your estimate request, scheduling site consultations, and sending project updates.
• SMS Text Messaging: Sending conversational text messages, estimate follow-ups, and scheduling confirmations to users who explicitly opt in.
• Customer Support: Responding to inquiry emails, calls, and message forms efficiently.
• Website Improvement: Analyzing aggregated traffic trends to optimize user experience.

4. SMS Text Messaging & Opt-In Terms

When you submit a quote request form on our website and check the SMS opt-in consent box, you agree to receive conversational text messages from Left Coast Construction regarding your project.

• Message Frequency: Message frequency varies depending on your project activity and estimate inquiries.
• Rates: Standard message and data rates may apply depending on your mobile carrier plan.
• Opt-Out Instructions: You may opt out of receiving SMS text messages at any time by replying STOP to any message. You may also reply HELP for assistance.
• Third-Party Prohibition: We will never sell, rent, trade, or share your mobile number or SMS consent data with external third parties for marketing purposes.

5. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information stored on our site and integrated CRM systems.

6. Sharing Your Information

We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our trusted business partners and analytics providers for the sole purpose of operating our business.